Refund policy

Order Processing & Shipping

Orders typically take 3–5 business days to process.

Delivery timelines depend on the shipping method selected at checkout. Our economy shipping usually takes 5–8 business days for most U.S. states, and faster shipping options may be available.

Free shipping promotions apply only to continental U.S. states and do not include Alaska, Hawaii, or Puerto Rico.

Returns & Exchanges Policy

At Abrazo Living LLC, we want you to love your purchase. If you are not completely satisfied, we offer a risk-free return or exchange within 7 days of delivery.

To be eligible:

  • Items must be unused, unwashed, and in original packaging

  • Return requests must be initiated and shipped within 7 days of receiving your order

To start a return or exchange, please visit here

⚠️ Important Notes

  • Items returned with pet hair will not be accepted and will be shipped back at the customer’s expense

  • Original shipping charges are non-refundable

  • A shipping/restocking fee of approximately $15 per item will be deducted from your refund

Once your return is received and inspected, refunds will be issued to the original payment method.

For any questions, contact us at support@houseofabrazo.com

Lost, Stolen, or Damaged Packages

We understand how frustrating shipping issues can be. We work closely with our shipping partners to file damage claims when needed.

If tracking confirms delivery to your address, we are unable to fully cover the cost of lost or stolen packages, though discounts or resolutions may be offered on a case-by-case basis.

Exceptions / Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale items

  • Final sale items

  • Gift cards

Exchanges

Exchanges can be initiated through this page, subject to availability and policy eligibility.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed automatically to your original payment method, minus shipping and applicable fees.

Please allow additional time for your bank or credit card provider to post the refund.